We created a chat to increase the trust level of the travelers to our platform and, of course, for your convenience. Direct communication greatly facilitates the process.
A message about booking will be sent to your e-mail. Make sure that your Localie e-mail is active and push notifications are enabled.
The booking process can be divided into 4 steps. The first - the traveler chooses and reserves the localie. The second - you talk and discuss the details of the upcoming tour. Third - you confirm the tour, and the traveler receives a link for the payment. Fourth, the traveler pays, that means that the tour is booked.
After the traveler has left a request for a tour with you, the Ivanka bot starts chatting with him :) Ivanka will find out how many people will be, whether they were already in your city, and whether there are wishes for a tour. When you join the conversation, you will see all the information that the traveler shared with the bot.
We recommend that you respond ASAP. But we understand that everyone is busy, so we set the maximum time for an answer - 12 hours. If you don’t appear in chat within 12 hours, one of our team members will join the conversation and help the traveler to find another localie.
In the tab "tour details" you need to specify the number of people. This affects the price. When you discuss all the details with the traveler, in this tab you need to click the "request payment" button. At this moment, the traveler will get a button for payment.
The price is calculated automatically. The cost of a tour is 89 euros for half a day and 129 euros for a whole day (for the company for up to 4 people). The cost of every additional service is 69 euros. If you have more than 4 travelers, then the cost increases: a group of 5-8 people goes at a double price, from 9 people - at a triple price and so on. The price changes automatically in the chat when the number of people changes.
In the "services" tab, you need to choose the tour duration and add additional services if required, as well as set the tour dates.
No, additional service can be provided only on the same day when the tour takes place.
When all the details are discussed, and the correct information is put in the "services" tab, you need to click the "request payment" button. At this moment, the traveler will receive a message that the tour is confirmed, and the payment button will appear.
After the traveler paid for the tour, a message appears in the chat. Also you can see all the upcoming tours and their statuses in your account.
Even after payment, you can make any changes to the order - add or remove a service, change the number of people and so on. If, as a result of the changes, the traveler needs to pay extra, then he will receive a link to the extra charge. If on the contrary - the traveler paid more, then we will issue a refund.
You need to click the button "need help" --> "call support", and we will quickly join the conversation and help.
After the tour, you need to go into the chat and click the "end the walk" button. At this moment, the traveler will receive a message asking them to give a review.
As soon as the traveler left a positive review, the reward for your tour immediately appears in your personal account, in the "finance" tab. If the traveler did not leave a review within 48 hours after the tour, the reward is automatically credited to the account.
There is a button "cancel the booking." After you click this button, the system will ask you to indicate the reason, and then a message saying that the traveler is looking for localie will appear in the city chat.
The traveler can cancel the tour at any time, at least a day before the tour. In this case, we arrange a full refund.
Yes, of course, you can. But for now, we want to control this process :) Therefore, to apply for a discount, you need to click the "call support" button.
You can find all the upcoming and already taken tours, as well as their statuses in the tab "bookings".
You can always write to any of the members of our team - we will be happy to help. Or just click the button "call support".