Frequently Asked Questions

• Why should I pay?

  By making our services paid, we can take care of the quality of the experience. You get Round the clock customer support and we make sure that all Localies on the platform know their city very well, speak your language fluently, they're open-minded, friendly and welcoming. When you pay, there is much bigger commitment from the Localie's side as well. They'll still be happy to meet you even if it's cold and raining on Saturday morning. No need to change plans. Also, this is your small contribution to the local community — to support a concept of Localie and keep growing it as a great alternative to the existing outdated travel industry.

• What if my plans change?

  No problem! All our rates are refundable. Just make sure you have cancelled your tour at least 72 hours before it starts. You'll receive a full amount back on your bank card shortly.

• How can I pay?

  Connect with Localie, agree on the tour details, discuss how and what you would like to see. When it's done, you can pay all services online and in advance, using your bank card to confirm your reservation. Localie as a platform will retain all funds until you meet the person and get your tour. If everything goes smoothly, we will transfer the funds to the local. This way we guarantee that you will receive a high quality service and no one will take your money without providing a great experience.

• What if we're a group of more than 5 people?

  It's difficult to keep together a large group of people, making them feel engaged. It requires some extra effort from the local. Therefore we ask to pay our standard price for each additional travellers, up to 4, when you're more than 4. For example, if you're 5, you'll pay double standard fee. So as when you're 8. When you're more than 9 this is a triple standard fee.

• What's included and what's not?

  This is an experience like you're visiting a good friend. So all restaurant bills, entrance tickets are split accordingly. The Localie and the guest pays for themselves separately. Localie rates include the time of your host or a certain additional service only, if there is no different arrangement. If there is an extra cost included, we always notify you in advance and ask if this is acceptable for you. We also enjoy making small and nice surprises for you as gifts or just tips to save some of your money. It is not a rare situation when having local knowledge from your host, all lifehacks, tips and tricks, you save more than you spend on Localie during your trip!

• What if I'm not satisfied with the service?

  Just let us know. We will fully refund your costs.